Legal
Privacy Notice and Terms
Two documents: how we handle your details, and the terms we work under. Written to be read.
La versión en español de esta página está en osoji.heegstra.io/legal. En caso de discrepancia, prevalece la versión en español.
Privacy Notice
The short version: we ask for the minimum needed to wash your laundry and get it back to you — your name, a phone number, and an address if you want it collected. This website has no forms: everything you tell us arrives over WhatsApp or you tell us in the shop. We do not sell your information or use it for advertising.
1. Who is responsible for your data
Osoji Lavandería, at Calle Colombia 1320, Colonia 5 de Diciembre, 48350 Puerto Vallarta, Jalisco, is responsible for the personal data you give us in order to use the laundry service. In this notice, "Osoji", "we", "us" and "our" mean that business.
This website is built and operated by Heegstra on our behalf. The hosting, the site analytics and the chat bubble in the corner are Heegstra's, not Osoji's, and are covered by their privacy notice. If you write in that chat you are writing to Heegstra; to reach the shop, use WhatsApp or the phone.
2. What we handle
- Contact and order details: your name, your phone or WhatsApp number, and whatever we need to identify your load.
- An address, only if you ask for collection: the street, number, directions and the time slot you prefer.
- WhatsApp conversations: the messages you exchange with us, including any photos you send of a garment or a stain.
- Order notes: instructions you leave us, such as "no softener" or "baby clothes separately".
- Payment records: the amount, date and method, for our books.
This site has no forms. Nothing you type into the price calculator or the pickup card is stored on this site or sent to any server while you type.
The contact buttons open WhatsApp with a message drafted from what you selected. Opening that link passes that text — including any address and note you typed — to WhatsApp (Meta Platforms) as part of the web address, before you press send. It reaches us only if you send it.
We do not ask for, and do not want, sensitive data: please do not send us official ID, bank details, health information or passwords.
3. What we use it for
- Taking in, identifying, washing and returning your load.
- Quoting a service and confirming the price before we start.
- Arranging collection and delivery.
- Telling you when your laundry is ready and answering questions about an order.
- Taking payment, issuing a receipt and keeping our accounting records.
We do not use your details for advertising. If we ever wanted to send you offers, we would ask separately, and you could say no without it changing the service you get.
4. Who it is shared with
Nobody who does not need it. Specifically:
- Our staff and whoever makes the delivery, who need your address and phone number to get there.
- WhatsApp (Meta Platforms), if you choose to write to us there: the conversation passes through their servers under their own terms.
- Heegstra, as the operator of this website, for the analytics and chat described in point 1.
- Authorities, where the law requires it.
We do not sell or rent your personal data.
5. Your ARCO rights
Under Mexican data protection law you may ask us at any time for access to your personal data, its rectification if it is wrong, its cancellation when it is no longer needed, or to object to a particular use. You may also withdraw your consent.
To do so, tell us in the shop, call 322 458 0738, or write on WhatsApp. We will ask you to confirm your identity and will reply within a reasonable time. If you are not satisfied, you may take it to the competent data protection authority, which under the Federal Law on the Protection of Personal Data Held by Private Parties in force since 2025 is the Secretaría Anticorrupción y Buen Gobierno.
6. How long we keep it
We keep your details only for as long as they are needed to provide the service, handle queries and meet the tax and accounting obligations the law places on us. After that we delete or block them. WhatsApp conversations stay on the shop's phone.
7. Changes to this notice
If we change this notice we will publish the new version on this page with its date. If the change is significant, we will tell you in the shop.
8. Contact
Osoji Lavandería · Calle Colombia 1320, Col. 5 de Diciembre, 48350 Puerto Vallarta, Jalisco · 322 458 0738 · WhatsApp
Terms of service
The short version: we weigh your laundry and tell you the price before we start. Published prices include VAT. Check your things when you get them back. Tell us beforehand if a garment is delicate or a stain has history, because afterwards it is harder.
1. Who provides the service
Osoji Lavandería, Calle Colombia 1320, Colonia 5 de Diciembre, Puerto Vallarta, Jalisco. By leaving your laundry with us you accept these terms.
2. Prices and quotes
The prices published on this site and on the board in the shop are in Mexican pesos and include 16% VAT. Washing is charged by the kilo, with a minimum load of $75 up to 3 kg; special pieces are charged per piece according to the list.
The online quote on this site is an estimate. The price that counts is the one we confirm in the shop when your load is weighed and the pieces are checked, before any work starts.
3. Turnaround
The turnaround is agreed with you when we take the load in. You can ask for urgente, same day, for +$200, or express, next day, for +$100.
4. Collection and delivery
Collection and delivery are free within our delivery area, roughly 12 km around the shop. Outside that area, ask us. The address and time are agreed with you over WhatsApp.
5. Your garments
So your laundry comes back the way you expect, we ask three things of you:
- Check your pockets before you leave your load, and keep aside anything that should not be washed.
- Tell us what is delicate. If a garment is delicate, might bleed colour, has trims, or the stain is old or has been treated before, say so when you drop it off — that is what we work from.
- Check your laundry when you collect it and tell us there and then if something is missing or is not right, so we can put it right quickly.
6. If something goes wrong
If a garment is damaged or lost through our fault, tell us as soon as you can and we will sort it out with you directly, case by case. We would rather fix it by talking than hide behind a paragraph.
7. Payment
We accept cash, credit and debit cards, grocery vouchers and bank transfer.
8. This website
This site is informational: it describes the service and its prices, and its contact buttons open WhatsApp. No orders are taken and no payments are collected here. The calculator gives an estimate, not a binding offer. The site is operated by Heegstra on our behalf, and its use is also governed by Heegstra's terms.
9. Governing law
These terms are governed by Mexican law. The courts of Puerto Vallarta, Jalisco have jurisdiction over any dispute, without prejudice to your rights as a consumer before PROFECO.